Mark has heard that Cindy is a cold, unpleasant person. As a…
Mark has heard that Cindy is a cold, unpleasant person. As a result, when interacting with her, he selectively focuses on her behaviors that support his expectation that she is cold and unpleasant. Furthermore, he ignores and discounts her behaviors that indicate she is actually a warm and engaging person. This best illustrates which of the following concepts?
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