The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.​

​When designing a questionnaire, arrange questions in a random order, intermixing simple and more complex topics.

​An agile approach emphasizes continuous feedback, and each incremental step is affected by what was learned in the prior steps.

Many hardware and software companies offer _____ for IT professionals, which verifies that an individual demonstrated a certain level of knowledge and skill on a standardized test.​

​When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a _____ might select any 20 customers.

​_____, a human resource issue, is a possible cause of cost overruns in an organization.

​A list of topics should be sent to an interviewee several days before the meeting, especially when detailed information is needed, so the person can prepare for the interview and minimize the need for a follow-up meeting.

​Knowledge of a company’s formal and informal structures helps a systems analyst determine the people to interview during the systems analysis phase.

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.​

​When designing a questionnaire, the most important rule of all is to make sure that questions collect the right data in a form that can be used to further the fact-finding effort.