Product quality dimensions in which customers commonly express an interest include performance, features, conformance, and aesthetics

Even if the effects of a competitor’s strategic action on the focal firm are significant (e.g., loss of market share), little response is likely from that firm

Revenues for United Parcel Service (UPS) are derived from the following business segments: 60 percent from U.S. package delivery operations, 22 percent from international package delivery, and 18 percent from non-packaging operations. The best description of the corporate-level strategy of UPS is unrelated diversification

Compared with related constrained firms, related linked firms share fewer resources and assets between their businesses, concentrating instead on transferring knowledge and core competencies between the businesses

All of the following are considered generic business-level strategies EXCEPT:

__________ markets are often described as volatile and innovative.

A strategic alliance is a cooperative strategy in which firms combine some of their resources to create a competitive advantage

Effective use of the generic business strategies allows a firm to favorably position itself relative to the five competitive forces in the industry

Compared with diversification based on intangible resources, diversification based on financial resources is: 

Which of the following is an example of a strategic action?