United Technologies Corp. (UTC) uses acquisitions of firms such as Otis Elevator Company (elevators, escalators, and moving walkways) and Carrier Corporation (heating and air conditioning systems) as the foundation for implementing its related diversification strategy

Disney is an example of a firm in a slow-cycle market because its animated characters are shielded from imitation by copyrights and trademarks

The differentiation strategy can be effective in controlling the power of rivalry with existing competitors in an industry because:

By examining the activity map of Southwest Airlines, one can identify the areas of __________ around which it has developed its business strategy. These themes include limited passenger service, high aircraft utilization, and highly productive ground and gate crews.

One benefit of a flexible manufacturing system is that:

Rivals Airbus SAS and Boeing have multiple manufacturing facilities and outsource some activities to firms located throughout the world, partly for the purpose of developing economies of scale as a source of being able to create value for customers

The basic types of operational economies through which firms seek value from economies of scope are:

Which two companies are less likely to be in the same competitor group? 

The products or services that are differentiated from others have qualities that are:

Which is not a product quality dimension?