A patient calls into the customer service department to complain about the long wait times she experienced in the emergency department. She feels that her charges were excessive compared with the time that it took to receive attention. What is the primary focus of her complaint?

Nurses on the midnight shift are experiencing difficulty with receiving materials from the central supply department. Last night a patient was admitted to the unit from the emergency department with a heart dysrhythmia. The nurse requested that a temporary pacemaker kit be placed in the unit as a standby in case the patient required its use. The central supply unit did not comply until the patient required its emergent use. The nurse was stressed. This is an example of which type of stress?

The United States recruits more internationally educated nurses (IENs) than any other country. The largest group of IENs in the United States is from:

The presence of a nurse professional practice model (PPM) is the nurse’s: (Select all that apply.)

A framework for understanding health care improvement has been proposed by the IOM Committee on Quality of Health Care in America. The aims for health care quality improvement propose that health care systems ensure that care is: (Select all that apply.)

The cardiac care unit is putting together a shared governance committee. To develop expertise in evidence-based practice processes, the members of the committee should have skills that include the ability to: (Select all that apply.)

The _____ Act provides incentives for adoption and implementation of electronic health records (EHRs) while enhancing privacy and security for patients and providing incentives for practitioners and hospitals to engage in meaningful use.

The formal process of using patient data for providing evidence for the design of care protocols is termed:

The statement, “We will provide high-quality care and services to our patients. We are committed to maintaining excellence, respect, and integrity in all aspects of our operations and our professional and business conduct,” is an example of:

The responsibility for making decisions about and designing strategies to create a climate and environmental context around the provision of nursing and health care services lies with: