When line managers in an organization encounter issues that a staff member with specialized expertise can assist with, the staff member they consult with has ___ authority.

The motivational technique that is made possible through the use of personal computers, modems, fax machines, voice mail, cellular phones, and overnight delivery service is referred to as

A span of control may be wide when

The cost of running out of inventory is referred to as a holding cost.

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don’t apply to firms in the United States doing business in Europe.

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years. Two years is Hyster’s

Which of the following is not one of the four basic forms of organizational structure?

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalizing on the basis of

​Managers who use performance appraisals in which they judge or estimate the employee’s performance level and rank employees on a scale are called 

​A manager who hears employees gossiping about him and attempts to stop the gossip by enacting rules against spreading rumors, gossip, and discussions about the company will