Even a small response for a spam is worthwhile return on the investment because sending spam e-mails is very inexpensive.

Microsoft Outlook is an example of a(n) _____ e-mail program.

When she went to hear a presentation at the city council meeting, Carly was fearful of misunderstanding the speaker’s message, so she made sure to take notes during the entire speech. This action was due to Carly’s __________ apprehension.

Gregorio was describing the noises that hens make at his part-time job at the egg farm. He used the word “cackle” as part of his description, an example of __________.

Tanya was looking forward to the speaker’s presentation on home energy efficiency. But the speaker wanted to be sure that all audience members understood what he had to say, so he spoke in a deliberate, slow fashion. The technique backfired, causing most of the audience to become bored and some to even leave, including Tanya. Which barrier to listening does this demonstrate?

During the late sixties and early seventies, it was common to see bumper stickers that said, “America: Love It or Leave It!” This sentiment reflects the language barrier of __________.

According to researcher John Shotter, most people spend too much time __________.

Rob met Flannery in an online chat group for race car enthusiasts. Based on briefly looking over Flannery’s online profile, Rob decided that he is a typical show off, know-it-all race car owner. This tendency to stereotype someone based on the few cues online interactions provide is known as __________.

When Felicity when tells her employee “I feel disrespected when work I ask you to do is not a priority for you,” which key behavior of asserting herself does she exhibit?

When describing how you view a situation, it is most effective to __________.