Sun is generally considered by her boss to be very good at being aware of, understanding, and managing the emotions of those people who work for her. She has also demonstrated the ability to do the same with her own emotions. Because of these abilities, it may be said that Sun exhibits a high level of __________.

What stage of the listening process is involved when you focus on one sound from the many that compete for your attention?

Kellyn realizes that when she communicates with Ji, an international student from South Korea, she may need to be sure that that her messages are more explicit, but they should not be condescending. Kellyn should use __________ to accomplish this goal.

Shannon told her friend, “I am sorry that you lost the tennis match.” What approach did Shannon use to comfort her friend?

When we stereotype others, we do so to fulfill our needs for power, authority, and __________.

While Danilo argues with his girlfriend, Katie, he uses profane language and raises his voice. This causes Katie’s blood pressure to increase and inhibits her ability to accurately interpret Danilo’s messages. Which form of communication interference is Katie experiencing?

When we behave in ways that benefit others, it makes us feel better and is called being __________.

Reece watches a news report about a young man arrested for stealing bread and peanut butter from a local grocery store. Reece assumes that the young man had no other choice but to steal the food for survival. Using causal attribution theory, which cause does Reece attribute the man’s behavior to?

As a nurse, Marcus must quickly interpret a large amount of information in order to treat patients. To help in this process, Marcus creates categories and applies a familiar structure to each new piece of information he receives. Marcus is organizing information by __________.

What form of communication takes place when someone communicates the same message to many people at once but the creator of the message is usually not physically present?