Attributes of a total quality organization according to BNQA include: (Select all that apply.)

An intravenous infusion center is considering switching intravenous pumps to another vendor. A team of nurses is gathered to examine the benefits and uses and to conduct a cost analysis of various intravenous pumps. After thoroughly reviewing the data and piloting several intravenous pumps, the team votes to determine which pumps to use. The nurses selected the pump which provides them with the most safeguards for safe infusion delivery. Which type of decision-making tool was used in this process?

Utilizing the DECIDE acronym for the process of decision making, what are the first and final steps in the process? (Select all that apply.)

In the provider domain, what are some of the variables that are used to measure variability in nursing? (Select all that apply.)

The best leadership style for unfavorable conditions is:

A patient calls into the customer service department to complain about the long wait times she experienced in the emergency department. She feels that her charges were excessive compared with the time that it took to receive attention. What is the primary focus of her complaint?

Nurses on the midnight shift are experiencing difficulty with receiving materials from the central supply department. Last night a patient was admitted to the unit from the emergency department with a heart dysrhythmia. The nurse requested that a temporary pacemaker kit be placed in the unit as a standby in case the patient required its use. The central supply unit did not comply until the patient required its emergent use. The nurse was stressed. This is an example of which type of stress?

The United States recruits more internationally educated nurses (IENs) than any other country. The largest group of IENs in the United States is from:

The presence of a nurse professional practice model (PPM) is the nurse’s: (Select all that apply.)

A framework for understanding health care improvement has been proposed by the IOM Committee on Quality of Health Care in America. The aims for health care quality improvement propose that health care systems ensure that care is: (Select all that apply.)