The staffing method used when units are staffed below maximum workload conditions and staff is then supplemented when needed is called:

A health care management continuum:

Which model of patient care is based on a strong philosophy of patient-centeredness?

An experienced critical care nurse left a CCU staff nurse position to finish a master’s degree. Periodically, he would return to work as a per diem nurse in the CCU. The staff was impressed with the nurse’s performance; however, one staff member complained that he was unfamiliar with the new telemetry monitors when he first returned to work several months ago. This comment showed up in his evaluation, resulting in a poorer overall evaluation from the nurse manager compared with previous evaluations. This is an example of:

The stage of group development where control issues arise and disputes or disagreements begin to emerge is the _____ stage.

An approach for decreasing nursing RN skill mix was implemented in a one size fits all approach across organizations in the 1990s. These changes in skill mix led to:

Which of the following scenarios would require disease management?

Which organizational theory emphasized the informal aspects of organization social structure and was influenced by the Hawthorne experiments?

The nurse manager determines that communication style is contributing to problems with delegation on her unit. What tool is used to teach principles of communication, leadership, situation monitoring, and mutual support?

Nurses working on the intermediate care unit have had many hours of overtime in the last 6 months. Before forming a team, the nurse manager gathers data about patient condition severity, staffing ratios, educational levels of staff, and personality mixes on each shift. What level of decision making is this process?