A family member of a patient files a complaint that her mother’s dentures were lost when the patient was transferred from one unit to another. The risk management department interviews the patient and the staff nurses who cared for the patient. Which of the following problem-solving techniques was used?

A nurse manager is evaluating the efficiency of a process on the nursing unit. The manager believes that the unit could be more efficient if one aspect of this process were delegated to unlicensed personnel. To establish whether the delegation of this duty would be legal, he should check with the:

If a licensed practical/vocational nurse (LPN/LVN) provides discharge teaching, who is ultimately responsible?

The conceptual framework and philosophy under which the method of delivery of nursing care is a component is known as:

Opinion leaders are:

The ways in which work is divided and coordinated among members and the resulting network of relationships, roles, and work groups is the:

This management technique is used to help employees improve performance in a service-oriented profession. This technique, in which the manager guides the employee through a conversation about his or her past successes as a way of identifying strengths, and then has a detailed discussion about how the employee can use the strengths to enhance future performance, is known as:

The ability to continue the employment of qualified individuals, that is, nurses and/or other health care providers/associates who might otherwise leave the organization is called:

A family member of a patient files a complaint that her mother’s dentures were lost when the patient was transferred from one unit to another. The risk management department interviews the patient and the staff nurses who cared for the patient. Which of the following problem-solving techniques was used?

Recognizing one’s own prejudices and learning about other people’s differences is the first step toward: