A hotel’s marketing team is planning a campaign using the fo…
A hotel’s marketing team is planning a campaign using the following customer persona: Priya is a 31-year-old product manager who researches trips on her phone during her commute. She trusts other travelers’ reviews more than claims from hotel brands and gets frustrated when resort fees appear late in the booking process. She is active on TikTok and uses Google Maps to explore hotels and read guest reviews. Which marketing action best fits this persona and would help her decide whether to book?
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