Max has been hired as a consultant to help revamp the procedures that the IT department uses. He sees a lot of things that they are doing correctly, but sees that the information in the trouble tickets is severely lacking of detail. Which of the following systems would Max most likely recommend putting into place that could have been populated from ticket information if it had been there?

A small startup company has just received a round of funding in order to provide the capacity that is required to deliver their smartphone app to a larger number of devices. They have decided to use a public cloud rather than build their own data center, but want to manage as much of the infrastructure as possible while realizing the savings on capital expenditures from the purchase of hardware. Which of the following service models will give them the most control over the security of the platform they want to develop?

Timothy is responsible for monitoring the performance of the applications the company has deployed on their internal private cloud as well as on the cloud service provider. When the applications were initially developed, the IT department had agreed to ensure that the services were available to varying degrees depending on criticality. As such, he needs to reference the documents for each of those services so he knows how they should be performing. Which document is Timothy most likely referencing?

An IT support manager for a small company needs to provide some basic functions for their company but is running minimal staff with limited skills. Which of the following solutions would be applicable solutions? (Select all that apply.) SaaS PaaS MSPs IaaS

A large telecom company currently has both wireless and landline operations and wants to divest itself of the landline division. However, a lot of the servers that run each separate division are located in the same data center. Before they sell off the landline division, they want to migrate the servers out of that data center. Which of the following would be the best and most cost-effective solution so that they can preserve the capital that they have on hand while not taking on any new debt?

Zara is implementing a configuration management tool that makes use of a system that sends XML messages to endpoints on various systems in order to make changes. What kind of technology is she putting into use?

A cloud technician receives complaints that an employee cannot access certain cloud resources. Which of the following troubleshooting steps should the technician try first? (Select all that apply.) Document the findings Restart the cloud services Check an account with the same permissions Establish a theory of probable cause

Danny is looking at deploying a new application that requires root-level access to the server. He is currently researching the capabilities of various cloud service providers but is only finding one type of implementation that would meet the requirements set forth by the application developer. Which of the following types of cloud offerings is he most likely going to need?

Fictional Corp has a data center that runs multiple internal applications. However, they want to migrate their email to a cloud service provider so that mail will continue to be delivered in the case of any Internet service interruptions. They also want to use a single directory service so that they don’t have to create duplicate user accounts on the internal and external systems. Which of the following types of services is best suited for Fictional Corp’s needs?

A small startup company has just received a round of funding in order to provide the capacity that is required to deliver their smartphone app to a larger number of devices. They have decided to use a public cloud rather than build their own data center, but want to manage as much of the infrastructure as possible while realizing the savings on capital expenditures from the purchase of hardware. Which of the following service models will give them the most control over the security of the platform they want to develop?