The head of the radius articulates with the ________.

Membrane-filled spaces between cranial bones of an infant skull are called __________.

The anterior triangle of the neck is subdivided into the following paired triangles EXCEPT ________.

A 22-year-old male endurance runner is referred to an orthopedic specialist due to recurrent leg pain upon exertion that eases with cessation.  The patient describes the pain occurring in the anterior compartment of the leg and is diagnosed with chronic exertional compartment syndrome. The muscles in this compartment are responsible for which movement?

Which of the following bones does not contain paranasal sinuses?

WedSafe is the name of one of several companies that provide wedding insurance. For example, in the event that a wedding is called off, the couple can insure themselves against loss of their nonrefundable deposits. If WedSafe’s primary marketing effort is satisfying its customers, the company is in which stage of the customer relationship evolution? 

Step-by-Step day care center offers parents several other services not normally offered by day by day care centers. A caterer is present every morning when the children are dropped off to take orders for supper. When the parents pick up their children in the evening, their supper is ready for them to take home, too. A hair stylist comes to the center once a week and cuts the hair of any child whose parents request this service. A photographer comes to the center every three months to take updated pictures of children whose parents don’t have the time to take their children to the photography studio. In this way, Step-by-Step is using _____ to support its customer retention strategy. 

An important influence in desired service expectations is ____________, the customer’s underlying generic attitude about the meaning of service and the proper conduct of service providers. 

As the number of perceived service alternatives increases, the level of adequate service _____ and the zone of tolerance _____. 

The owner of a small but growing business, Terry Franklin was becoming overwhelmed with requests from his outside customer service representatives for decisions about solutions to customer problems. Noting the mountain of his own work that was piling up, he instituted a policy change and informed the representatives. “Keep the customers happy,” he said. “If it’s a problem that takes less than $100.00 to fix, there’s no need to call me. Use your judgment and go ahead and fix it.” Terry Franklin is using empowerment to narrow provider __________ of the gaps model of service quality.