Dante was interested in determining if there was a differenc…
Dante was interested in determining if there was a difference in time for a reply from customer service from three car insurance companies (Progressive-PO, State Farm-S, and Prudential-PR). He randomly selected three customers from each of the companies who had recently tried to contact an agent and asked how much time they waited for a callback. Assume that all assumptions are met. Conduct a one-way ANOVA test at alpha equal to 0.05 and if appropriate conduct Tukey’s Simultaneous Intervals with a familywise error rate of 0.05. Company Response Time PR 20 PR 15 PR 5 S 14 S 20 S 12 PO 14 PO 12 PO 12 What is the appropriate conclusion from these analyses?
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