The text addresses two perspectives of leadership as well as their implications. These two perspectives are

Which of the following groups generally is charged with creating value through the process of organizing, coordinating, and leveraging employees as well as other forms of capital such as plant, equipment, and financial capital?

The internal measures should reflect business processes that have ________ impact on customer satisfaction. These include factors that affect cycle time, quality, employee skills, and productivity.

Explicit knowledge is generally known to everyone in the firm and is not a critical concern of management.

Global logistics firms such as DHL Supply Chain and Global Forwarding or C. H. Robinson Worldwide compete using an overall cost leadership strategy in primary activities such as

Unlike ________ assets, intellectual property can be stolen by simply broadcasting it.

Underestimating expenses associated with coordinating value-creating activities in the extended value chain can be a result of ________ integration of cost leadership and differentiation.

When Nordstrom, the Seattle-based department store chain, aids customers with after-sales support, it exemplifies which primary value-chain activity?

The tenure of Ms. Marchionni as CEO of Lands’ End was largely a result of her efforts to re-invent the apparel brand,

The primary aim of strategic management at the business level is