In a telephone operating company, negotiating and maintaining ongoing relations with regulatory bodies can be among the most important activities for competitive advantage. What type of value-chain support activity is this?

It is important to question the reliability of forecasts because

Social capital has downsides. Which of the following is a downside?

Many companies use referrals by current employees as a source for new hiring and even monetarily reward them because

Which of the following is an IP-heavy industry?

Fortune Brands states they will cut corporate overhead costs by $30 million a year. This is an example of a

WellPoint Health Network states: WellPoint will redefine our industry through a new generation of consumer-friendly products that put individuals back in control of their future. This is an example of a

Strategy implementation can be the most difficult part of the strategic management process. Which of the following is not likely to be a cause of implementation failure?

Knowledge-based resources tend to be more ________ in nature and therefore they are ________ difficult to protect against loss (i.e., the individual quitting the organization) than other types of capital, such as equipment, machinery, and land.

Because the Internet lowers barriers to entry in most industries, it