A wide variety of firm resources that are costly to imitate due to the social engineering that is required being beyond the capability of competitors include interpersonal relations among managers in the firm, its culture, and its reputation with its suppliers and customers. Such competitive advantages are based upon

Larger numbers of women entering the work force since the early 1970s is an example of

All the following are ambidextrous behaviors except

One potential downside of building social capital in an organization is groupthink. This means everyone in the group thinks on his or her own and comes up with new ideas.

A risk for a firm that tries to attain both cost and differentiation advantages is that it can be stuck in the middle. An example of this is supermarkets because their ________ structure is ________ than discount retailers, and customers do not value their products and services as being high-end such as those offered by Whole Foods.

The threat of new entrants is high when there are

SWOT analysis is useful in part because it obliges the firm to act proactively by putting an emphasis on identifying opportunities and threats that constrain the action choices a firm might make because of its internal and external environmental scan.

Which of the following would not lead a manager to believe that an ethical concern exists?

The balanced scorecard enables managers to consider their business from all the following perspectives except

In choosing to focus on stakeholders, which of the following will not lead to success for a manager?