An HIM Coding Manager notices a recent spike in unbilled out…
An HIM Coding Manager notices a recent spike in unbilled outpatient records due to coding delays. To resolve this, the manager implements a new daily tracking system to monitor coding output. After two weeks, the data shows that unbilled records have increased further, and coders report that the new tracking system is excessively cumbersome. According to quality improvement principles, what is the manager’s best immediate action?
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