Nurses must use which of these to facilitate change in health care organizations? (Select all that apply.)

Carrie, the manager of the pediatric floor, is being evaluated by her director. Carrie set goals last year such as increasing patient satisfaction on her unit by 20% and decreasing staff turnover by 10%. Carrie’s performance appraisal today is based on how well she achieved those goals. This type of performance appraisal measures:

The postoperative patient with anterior cervical laminectomy is complaining of tightness in his throat. His voice is raspy. The staff nurse asks the unit secretary to page Dr. Julio stat. This is an example of _____ leadership.

Strategies for building a strong organizational context of evidence-based practice include: (Select all that apply.)

Policies and procedures are two functional elements of an organization that are extensions of the mission statements. The similarities between policies and procedures include: (Select all that apply.)

Areas of data evaluation on a balanced scorecard include: (Select all that apply.)

Which of the following definitions apply to management? (Select all that apply.)

How is the business of health care different from the practice of health care? (Select all that apply.)

How is culture represented at the unit level, with an underlying belief in patient-centered care?

A multidisciplinary committee meets monthly to discuss medication safety issues within the acute care areas. The quality director consistently arrives late for meetings and spends her time in the meeting answering e-mails on her smart phone. What type of disruptive behavior does this exhibit?