Mr. Green Tea utilizes its own delivery trucks to deliver it…
Mr. Green Tea utilizes its own delivery trucks to deliver its ice cream to customers. Mr. Green Tea owns five delivery trucks, and has five employees that drive these trucks to deliver finished product to customers. The customer’s order is unloaded at the customer’s location using a hand cart, and carried through their premises and into their kitchen / freezer area. In the majority of situations, the delivery process goes smoothly. However, maybe two or three times per year, a driver will accidently damage the customer’s property while pushing the hand cart through their premises (something to the effect of = scraping a wall, damaging furniture, breaking glasses / plates on tables, etc.) These scenarios are simply accidents, since they only happen two or three times per year (very low frequency); and they usually only cost around $250-$500 to repair or replace the customer’s damaged property (very low severity). Based on the Selection Matrix: given the characteristics mentioned above, which risk treatment option would be the best for this risk?
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