QUESTION 3: BUSINESS ROLES  Answer only TWO of the THREE questions. Number your work clearly and answer in bullet form.  Read the scenario below and answer the questions that follow.   3.1 Thabiso Tours  Thabiso Tours is a travel agency that offers transport and accommodation bookings for tourists and international sporting teams. They are finding that more tourists and teams are arranging their own bookings and are concerned that they will be out of business soon. The management of Thabiso Tours decided to request a group of business experts to complete questionnaires to help solve their problem.    3.1.1  Identify the problem-solving technique used by Thabiso Tours to solve their problem. Motivate your answer by quoting from the scenario above.  (3)  3.1.2  Briefly explain how the technique identified in QUESTION 3.1.1 works.  (8)  3.1.3  Identify and analyse THREE mental blocks to creativity that an enterprise such as Thabiso Tours may experience.  (9)  3.2  Professionalism can be defined as a set of standards of expected practices or behaviour.    3.2.1  Name and explain THREE principles that can be used to implement professionalism.  (9)  3.3  Thabiso Tours has decided to also present Team-building courses to expand their business.  Some employees are not happy with the decision.    3.3.1  Discuss THREE reasons why the employees of Thabiso Tours might be resistant to change.  (6)  3.3.2  What can Thabiso Tours do to help their employees cope with change?  (2)  3.4  Read the following statements and identify the kind of change applicable in each statement.    3.4.1  Thabiso is expanding his business into Europe.  (1)  3.4.2  Thabiso’s business is in a financial bind and he is considering laying off employees to improve his financial position  (1)  3.4.3  Due to the covid-19 pandemic many of the employees Thabiso layed off cannot find work.  (1)    TOTAL FOR QUESTION 3  [40]    OR  

QUESTION 4: MISCELLANEOUS QUESTIONS  Answer only TWO of the THREE questions. Number your work clearly and answer in bullet form.  4.1  Highlight THREE challenges of starting a company versus other forms of ownership  (6)  4.2  Discuss the advantages of a lease agreement for the  lessee.  (6)  4.3  Outline the steps that have to be taken before a company may start doing business.  (8)  4.4  Devise the issues that must be addressed in the Outsource agreement.  (8)  4.5  Discuss FOUR theories in change management.  (12)    TOTAL FOR QUESTION 4 [40]   TOTAL FOR SECTION B  [80] 

SECTION B: CONTEXTUAL QUESTIONS QUESTION 2:  BUSINESS VENTURES  Answer only TWO of the THREE questions. Number your work clearly and answer in bullet form.  2.1  Read the case study below and answer the questions that follow:      Hyper Hand Boards (HHB)  Lulama Lebese, an avid surfer, saw a gap in the market to sell small hand surfboards.  This is particularly popular among surfers who are travelling a lot. No more bulky surfboards to worry about – the Hyper Hand Board easily fits into your suitcase! As a sole trader,  Lulama currently does everything himself, but he is considering various options in order to expand his business.    2.1.1  Explain THREE disadvantages of HHB’s current form of ownership.  (6)  2.1.2  Lulama and his friend Keegan are considering forming a partnership.    Propose to them in TABLE format what the benefits of starting a public company as opposed to a partnership are.  (8)  2.1.3  Lulama might decide to franchise HHB.  Identify and explain the THREE documents that are important to both the Franchisor and Franchisee.  (9)  2.1.4  Lulama wants to outsource HHB’s advertising to Martha’s Marketing. Suggest FOUR advantages outsourcing will have for HHB.  (8)  2.1.5  Give ONE example of a State owned company.  (1)  2.1.6  Explain the contractual implication of the lease agreement to Lulama.  (8)    TOTAL FOR QUESTION 2  [40]    OR  

QUESTION 1.3: CHOOSE THE CORRECT ANSWER IN BRACKETS  Choose the correct word in the brackets.  1.3.1.  A document used to invite the public to buy shares and debentures in a company is called a (prospectus / advertisement).  (2) 

1.1.5  Cutting jobs, eliminating product lines or announcing plant layoffs in an attempt to put businesses in a better financial position.  (2)      [10]

1.3.4  (consequences/ opinions of others) is decisions based on the question: “What would other people think if they found out what I did?”    (2) 

1.1.4  Avoiding unethical behaviour such as dumping waste in rivers.  (2) 

  1.3.3  It is essential to employ people who think (innovatively/routinely).  (2) 

1.1.3  Individuals suggest new ideas randomly that are written on a flip chart in a larger group without being criticized:  (2) 

1.3.5  A (Company/Co-operative) is an autonomous association of persons who are united voluntarily to meet their common economic needs.  (2)      [10]   TOTAL FOR SECTION A: [30]