Organizational ________________ comprises the shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals.

Coca-Cola spends an enormous amount of money on advertising to distinguish, and create a unique image for, their products. Coca-Cola pursuing a ______________ strategy.

According to psychologist David McClelland, the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence is known as the individual’s need for:

Which of the following includes paternity leaves?

Your parents eventually decided to get your Internet access at home.   5.1 Fixed Internet access connections include options such as ADSL. Mention two limitations. (2) 5.2 You will now be able to use social networking sites at your house.   5.2.1 Name two advantages AND two disadvantages of social networking websites. (4) 5.2.2 Mention one good practice that you can apply when using social networking sites. (1) 5.3.1 Explain what VoIP is. (1) 5.3.2 Name one software used to communicate using VoIP. (1)

5.4 Your younger sister has joined Facebook.   5.4.1 What are some of the dangers she might be exposed to by using a social networking site? (1) 5.4.2 Give her two guidelines to help her protect herself while using a site such as Facebook. (2) 5.5 Explain why anti-virus software should be updated regularly. (1)

Your teacher got an example of an exam from the department, but can’t open it. Someone said the programs were not compatible.   3.1 What do we mean when we say that programs are incompatible with each other? (2) 3.2 The IT teacher said that just about all software has bugs in it. Briefly explain what a software bug is. (1) 3.3 Give two reasons why people would want to update their software. (2) 3.4 Your teacher wants to start a blog to give all Grade 11 learners tips for the examinations.   3.4.1 Briefly explain what a blog is. (1) 3.4.2 Mention two good practices when blogging to your teacher. (2) 3.4.3 Mention two advantages AND two disadvantages of a blog. (4)

QUESTION 1: MATCHING ITEMS Choose the best term / concept from the dropdown list that matches the given description.

Space for extra comments:

Your teacher’s computer at school has broken. She received a new computer from the department, but had to reload all the programs.   4.1 Mention two ways how software can be installed. (2) 4.2 Hardware errors are often caused by people using hardware incorrectly. Name two examples of this. (2) 4.3 Why do you need to keep in mind the software you are planning to use when buying a new computer? (1) 4.4 Give two examples of hardware requirements that a computer needs to meet to run a particular program. (2) 4.5 Hardware failure is a sad reality of computing. List three precautions that can help prevent hardware failure. (3)