In order to be culturally competent, one should eliminate idioms in speech because these have a basis in American culture and are not universally understood.  Avoiding yes and no questions and encouraging clients to ask question is also a basic tenet for all health communication. 

Which of the following is NOT a Healthy People 2030 objective related to direct patient care? 

Active listening requires all of these EXCEPT one.  Which on is the exception? 

Which of the following is an example of non-verbal, vocal communication? 

You are communicating with a patient who is blind.   The patient’s blindness is an example of which type of barrier to communication? 

Which of the following is true about employee ownership unionism?

The result of a Stalinist unionism in the Soviet Union has been ___________________________.

The most extreme case of union cooperation is ______________________ which places unions as strategic business partners that can help advance the goals of productivity, quality and competitiveness.

Walmart has 2.2 million employees worldwide and 1.6 million employees in the U.S. The company’s strategy is everyday low prices with stores in convenient locations. Does Walmart have a social responsibility to be neutral to unions?  Explain your position.

In the non-unionized workplace, leadership and HRM often focus on improving employee engagement and retention through various initiatives including: ___________________________________.