An SOA service is simply a business task, such as checking a potential customer’s credit rating when opening a new account.

Development testing verifies that separate systems can work together passing data back and forth correctly.

In-sourcing has been instrumental in creating a viable supply of IT professionals and in creating a better quality workforce combining both technical and business skills.

What tests individual units or pieces of code for a system?

User acceptance testing (UAT) determines whether the system satisfies the user and business requirements.

Project objectives are quantifiable criteria that must be met for the project to be considered a success.

Training is provided for the system users and can be online or in a classroom.

Waterfall development consists of a series of tiny projects. It has become the foundation of multiple agile methodologies.

Extensible Markup Language(XML) is an open-standards way of supporting interoperability.

A communication plan defines the how, what, when, and who regarding the flow of project information to stakeholders and is key for managing expectations.