Information has three characteristics: timeliness, quality, and governance.

Estimationanalysis determines which things go together.

Classification analysis assigns information or data into one of a predefined set of classes.

Data integration is the integration of a company’s existing management information systems.

Information redundancy is the duplication of data, or the storage of the same data in multiple places.

While a traditional data warehouse stores data in files or folders, a data lake uses a flat architecture to store data.

Data dictionary compiles all of the metadata about the data elements in the data model.

Information comes at the same level, formats, and granularities.

Complete information asks if there is a value missing from the information.

Speech analytics is the process of analyzing recorded calls to gather information. It brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.