An example of a distorted sound is when the “r” is dropped in “February” and is pronounced “Febuary”.

Learning to cope with stress involves analyzing what is happening to you.

Written communication is just as important today as it has ever been.

Conciseness refers to the arrangement of words and ideas in a logical order.

Your work schedule is not truly your own.

Standard memorandums are the most common form of communication within an organization.

Time management involves controlling attitudes and emotions at times during the work day.

Your voice can show that you are ready and willing to help.

From the first day on the job, keep notes on your performance, noting particularly how your production has increased and ways in which you are accepting more responsibility.

When transferring a call, the commonly accepted response is, “I will be happy to transfer your call. If we should lose connection, Ms. Wong’s telephone extension is 9876.”