[FinA] Fernanda manages an ABA-based program for adults that includes workout sessions at the local gym. A number of staff have been injured when clients engaged in unsafe behavior with gym weights. Fernanda holds a mandatory training for all staff on safety procedures in the gym. Fernanda expects this training to improve safety during workout sessions. Which of the following is an example of a business outcome?

[FinA] Harvey observes that new workers at a department store often forget to complete some steps in the closing routine. He creates a checklist of all the steps to complete when closing the store and shares it with all employees. He later meets with the store’s general manager and highlights improvements across staff members. Which step in using OBM in clinical settings is shown in this scenario?

[FinB] After realizing he wants to pivot into behavioral-safety consulting, Fabio maps out the next five years of his career. First, he outlines the skills he will need to develop along the way and then the roles that may help him achieve his goal. Which step in the professional development process is Fabio engaging in?

[FinB] Allie and Leanne both began working at the same marketing firm after college. Allie completes her assigned tasks by their deadlines, but her work often contains errors or oversights that require coworkers to step in and revise before projects are finalized. While she meets the basic expectations of her role, she typically relies on others to catch and correct these issues rather than addressing them independently. Leanne, in contrast, consistently goes beyond what is required. She finishes her work efficiently and takes the initiative to support team efforts, often contributing ideas that strengthen campaign outcomes. At their annual performance review, both Allie and Leanne received a 5% raise. Which of the following best exemplifies Abernathy’s seven sins as seen in this scenario?

[FinB] Ellie schedules a specific time each week to observe her behavior technician, Frank, while he works with his client who has food selectivity. Ellie designs a data sheet to track Frank’s implementation of a feeding protocol and records data on his performance during each of her observations. Which of the following is this scenario an example of?

[FinA] Callahan, a certified behavior analyst, provides the following written performance expectations for staff members working with a client named Jim who receives services at an ABA treatment center: 10:00–10:10 AM: Gather task materials and preferred items for Jim to earn. Provide non-contingent access to preferred activities for pairing10:10–10:30 AM: Discrete trial training at the table in Jim’s therapy room10:30–10:35 AM: Natural environment training with Jim in a play area of his choice10:35–10:50 AM: Discrete trial training in Jim’s therapy room at the table10:50–11:00 AM: Clean up all areas and write a brief session summary for caregivers before transitioning Which of the following is the best example of the performance expectations Callahan has written for the staff members?

[FinB] A phone store has recently received a high volume of negative customer feedback, including concerns about service quality and billing issues. The store manager reports that employees are increasingly avoiding customer interactions and appear fatigued by ongoing complaints, indicating a potential workplace stress concern. After acknowledging the issue, the manager requests support from the regional manager to address it. Which of the following best describes the most appropriate course of action in the assessment process?

[FinA] Nicolette has been working in an internal training role and wants to transition to external consulting. To build experience, she offers free training sessions to manufacturing companies in her region to develop her skills and build a portfolio of work. Which of the following best describes the professional development option seen in Nicolette’s scenario?

[FinA] Hiroshi is a quality assurance supervisor at an electronics manufacturing company. One of his technicians, Mei, has difficulty communicating defect reports effectively. Hiroshi wants to evaluate Mei’s reporting skills but aims to avoid risking errors that could delay production. He chooses to assess her performance in a controlled setting where mistakes won’t impact actual production schedules. Which assessment strategy would be best for Hiroshi to use?

[FinA] Tom implements a reinforcement system to increase the percentage of allotted break time that workers at a chemical plant use. After a few weeks, Tom surveys the workers to get their input on the reinforcement system. Tom uses the input from the workers to inform modifications to the reinforcement system. Which stage of the OBM improvement process is this an example of?