Jоhn is аn intаke cоunsellоr for а citywide drug and alcohol treatment program. He interviews people who need treatment (often referred to the program by the courts) and determines a treatment plan for them. They might range from assigning the person to a local clinic for an hour a week of group or individual counselling with a drug and alcohol counsellor to admission for 28 days to a residential program (" drying out"). Because of the number of people who need drug or alcohol treatment and the city's human service budget limitations, John sees a large number of clients each day. He rarely finds out what happened to any individuals (Unless they are referred again for treatment). John is experiencing: