Ella is a manager at an ice cream store near a large sports stadium, where customers typically wait in long lines to order an ice cream cone – before or after a game. She wants to improve customer satisfaction and sales. So, in preparation for the upcoming sports season, she adjusts in-store practices to reduce customer wait time. Considering the three management role categories and Ella’s efforts to reduce waiting lines in the store, she is playing the decisional role.

Consider the efforts that organizations take to encourage ethical behavior. Now, assume you are the president of a student organization. You could manage ethics by doing the following, EXCEPT:

Sofia works part-time at a fast-food restaurant. The restaurant’s policy states that employees must clock out during meal breaks, including 30-minute lunch breaks. Nevertheless, Sofia does not clock out of work before going on her lunch break because she does not see it as a big deal, and she needs the extra money to pay her rent. Considering the levels of moral development, Sofia’s choices suggest she is on the conventional level.

Alessandro, a marketing manager, has excellent decision-making skills. These skills will be required if Alessandro wants to one day become a vice president in the company, a ___________ manager, where there is a greater need for such skills.

Tony is a project manager at a mid-size firm. His department recently underwent a construction project. That project was approved by the other department managers because of its energy-saving improvements, providing an overall reduction of natural resources by the firm. The project was a win-win for all the stakeholders. The project is an example of:

Dillon is a shift manager at a fast-food restaurant company. The restaurant is generally busy during the lunch rush, 11:00 a.m.-2:00 p.m., so he tends to wait on customers in the store or at the drive-thru window or cook food. In this situation, Dillon’s actions can be described as a(n):

A study reported that the state of Pennsylvania is experiencing a significant shortage of teachers. In this scenario, what external environmental factor does the teacher shortage illustrate for some Pennsylvania schools?

Company A offers drive-up and in-store pickup services for all their products, including groceries. Fulfillment managers are responsible for ensuring the items are kept in good condition and delivered promptly when customers arrive to receive their orders. Considering a manager’s resources, the fulfillment managers illustrate physical resources.

A company moved its corporate headquarters from City A to City B. After getting settled, the CEO of the company scheduled a meeting with the mayor, who serves as the Executive Officer of City B. The CEO of the company wants to be able to work well with the local government and other important stakeholder groups. Considering the three skills of effective managers, the CEO’s efforts to meet with the mayor reflects their technical skills.

Lila, one of the interns, wears business professional attire to the office for the first week of her internship. She notices that the full-time employees and the five interns all wear business casual attire. Though she has never been told she has to dress in a certain way, she feels as though she can now wear business casual attire, since everyone else wears that attire. Lila made this decision based on the ___________ of her coworkers.