Emma is a manager at a popular frozen yogurt restaurant. She has been in her role for one year and frequently receives complaints from customers about her staff. The overall customer satisfaction is seemingly low. She recognizes that something needs to change but she fears that her staff will be hesitant to embrace any changes, or in the worst case, quit. After all, for most of them, it is simply a part-time job. Considering Lewin’s change model, at what step is Emma’s restaurant?

Helen works in the dining commons on campus. She has worked there for the past two years; she has grown to love her job and her co-workers. Recently, though, there has been talk among the staff that some of the employees in the dining commons may be transferred to another dining commons location. Helen is worried that Lauren, her co-worker who also started with her two years ago, will be one of the employees moving to the other dining commons. She hopes that both she and Lauren will stay at the same dining commons. What is Helen’s reason for resisting change?

Considering the strategic planning process, a multinational consumer goods company primarily engages in a situation analysis for all the following reasons, EXCEPT:

Mehul is an upper-level manager at a Fortune 500 company. The board of directors feel like the company is outdated and they want to recreate its image and go in a different direction. What kind of planning will Mehul use to develop a new mission and long-range objectives?

Whereas small international companies tend to bank in their home country, multinational corporations tend to search world markets to get the best rates to borrow and manage money.

To improve its overall output, a bottler of fresh spring water purchased a new conveyor belt system to move the bottles more effectively and efficiently from one part of the facility to another part of the facility. What type of change does this scenario illustrate, namely as it relates to the new conveyor belt system?

Because the responsibilities of his position are changing with technology, Mike must grow his skills in data analytics. He enrolls in two company-wide classes to learn more about Tableau and Alteryx, two tools that will be particularly useful to him in his position. Considering Mike’s efforts to learn new skills, what type of change does this scenario illustrate?

Forces lead to changes in businesses, and businesses must adapt to these changing conditions. For example, computers have replaced typewriters and e-mail has replaced telegrams, and the list goes on and on. What force of change do these examples illustrate?

Magazines such as Elle Decor, House Beautiful, and House & Garden, are aimed at readers interested in interior design and home decor. What type of business-level strategy does this scenario illustrate?

A company in the human resources industry is planning to launch a major talent product update. The management team plans what they will do if the product update fails on the market. What type of planning does this scenario illustrate?