According to online sources, a fast-food chain is using an a…
According to online sources, a fast-food chain is using an artificial-intelligence chatbot to automate its drive-through service. The chatbot is trained to understand the myriad ways customers order off the menu. The goal is to streamline the ordering process and prevent long lines in the drive-through lanes from turning customers away. Which form of change do these plans for continual improvement illustrate?
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