You see a patient for a routine physical at 2:00pm. She tells you that she works at an insurance agency and just came from a delicious staff buffet. Due to her age and weight, you screen her for diabetes. The nurse checks her blood glucose (using a glucometer) and states it is 180. Records show a previous level of 150. You diagnose her with diabetes. Which of the following was an obvious error in this lab test?

A systematic comparison of products, services and outcomes of one organization to those of a similar organization(s) is called a/an _____.

Events that occur in a healthcare organization that do not necessarily affect an outcome but carry significant chance of being a serious adverse event if they were to recur are: 

This technology allows organizations to store reports, presentations, profiles and graphics interpreted and developed from stores of data for reuse in subsequent organizations activities. 

A _________________ is a data display too used to schedule a process and track its progress over time. 

Why do you think it is important to celebrate the successes when big changes have occurred within an organization?  

Which answer describes the major difference between a Gantt chart and a PERT chart?

It is important to establish a guide in the beginning to develop clear objectives and goals for a project.  This can be done by using  _______. 

Bonus: 3 pts  Give three examples from the list of “Do Not Use” abbreviations published by the Joint Commission.  

If the patient presents to the hospital without symptoms of urinary frequency, fever, and chills, receives an indwelling catheter, and is later diagnosed with a UTI the incidence of this infection would be determined as _____.