A child has experienced several challenges at home and school but has developed a trusting relationship with a teacher, participates in an after-school program, and regularly receives encouragement from a relative. From a resiliency model perspective, why are these relationships important when planning services for the child?

During a conversation, a person repeatedly asks a classmate of color, “Where are you really from?” even after the classmate explains that they were born and raised locally. Why could this interaction be considered a racial microaggression?

The clinician auscultates the patient’s heart but cannot hear the sounds clearly because the patient is listening to some music on their cell phone.  The clinician should do which of the following?

A client enrolled in a Managed Care Organization (MCO) is having difficulty obtaining authorization for a service recommended as part of their care. The client does not understand the approval process and asks the case manager for help. What action best reflects the case manager’s professional role?

A case manager’s caseload increases significantly over several months. As a result, the case manager has less time to meet with individual clients, follow up on referrals, and monitor changes in client needs. What is the most likely effect on case management services?

A social worker notices that a colleague is treating a client differently because of the client’s background or identity. Which response best reflects the profession’s ethical expectation regarding discrimination?

A client chooses not to follow a case manager’s recommendation and asks to explore another option. Although the case manager believes the original recommendation would be helpful, what response best reflects an ethical responsibility to the client?

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A human services professional is meeting with a client whose cultural background differs from their own. The worker feels uncertain about how cultural differences may affect communication. Which approach would best help the worker reduce anxiety and uncertainty while building effective communication?

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