Bruno has made it clear to Sandra that if she does not work this coming Saturday, he will cancel her scheduled vacation time next month. Bruno is using coercive power.

Presentations are the central form of team communication.

False empowerment occurs when a leader acts as if he or she plans to involve the group in the decision-making process when the leader is actually going to make the decision regardless of the input received from the group.

Using general language in written communication can often lead to misunderstandings.

The first step of the KEYS approach requires you to understand how you act as a leader and to assess if you would like working for which type of boss?

Excellence in writing requires you to evaluate your audience.

Katie has realized that her employee, Meghan, is not working out and will need to be fired. If it isn’t that Meghan is a sociopath, it may be that she is simply in the wrong job.

Based on the descriptors of difficult employees, it is clear that every difficult employee on a team is a sociopath.

Despite some people’s fear of change, innovative ideas are generally not subject to criticism nor are they attacked just because they are different.

A sociopath means that the person has no conscience or feelings of guilt, shame, or remorse.