Anne-Marie is a sales associate for an electronics company and has been switched to a new team. Her new manager is currently working with a high profile customer who has many questions because he is new to the technology world. What information should she be expecting to get from her new manager?

Low __________ people move the furniture around just so they won’t be bored.

Mikayla has been going to Christina Co., Inc. for her haircuts for a very long time, so she knows that they always call to remind her of upcoming appointments. Mikayla has missed her last three appointments because she claims she was not called and reminded, but the company’s system shows that it did call. What should the company do?

Which of the following has these two components: the value offered must be unique as compared to a competitor and the difference must be valued enough by buyers that they are inclined favorably toward the company because of the point of difference.

If a product is not truly a new idea, who should the product be targeted towards next?

Katie is calling on a new customer who has many specific guidelines and preferences that the product they buy has to meet. What should Katie do?

Dave is a sales representative for an electronics company. Which of these is not something that cultivates customer satisfaction for his product sales?

The DISC behaviors are:

The _____ deals with the “here and now”. It is the thinking and reasoning part of us.

Asking questions is the best way to determine if you are meeting business needs and satisfying business expectations of your customer.