Common traps that prevent well-executed performance improvement include scope creep, jumping to solutions, not understanding the voice of the __________, and trying to solve the problem in a boardroom instead of going to where the work is being done to truly understand the process.

The patient’s right to self-governance and medical decision making is:

Missions, visions, and trials are the sequential building blocks of planning to successfully achieve the mission but also to strive to achieve the vision of the health organization.

The loss of or lack of licensure or credentials can cause nonperformance by employees. This situation may be resolved by:

Depending on the specific health professional specialty, _______________ opportunities are often required to maintain licensure, credentials, or status in professional associations as well as privileges to practice in the health organization.

The “greatest good for the greatest number” is a tenet of:

Mentoring can only be a formal process.

Internal organizations can be institutional, _______________, or contingent.

What is a proactive tool that can be used to mitigate risk by identifying potential failures in a process?

The health leadership team will utilize a strategic and operational _______________ process to derive an organization’s mission, vision, strategies, goals, objectives, and action steps.