TD bank is measuring its performance by comparing the results to a competitor.  This process is also known as __________________.

An organization’s _________________ are the permanent and deeply held underlying beliefs and attitudes that are shared in a formal statement with employees.  They are the underpinnings for ethics and ethical behaviors the are expected from the organization’s employees.

TD Bank has a __________________organizational structure that combines both functional and divisional chains of command so that there are two commant structures (vertical and horizontal). 

The _______________________ is a major trading bloc that was formed in 1957 and consists of trading partners in Europe.

Porter’s five forces theory suggested that there are five primary competitive forces in a firm’s environment: threats of new entrants, (2) bargaining power of suppliers, (3) bargaining power of buyers, (4) threats of substitute products and (5)_________________________.

Helen is an executive manager who is engaged in helping her organization to determine what long-term goals should be in place for the next two to five years.  Helen is participating in the _______________planning process.

Our authors tell us that organizational culture is a set of shared beliefs and assumptions that a group holds and that determines how they perceive, think and understand why the organization does what it does.  For example, a(n) ___________ organizational culture is one that has an external focus and that values flexibility.

The ________________ functions to monitor and to enforce international trade agreements.

Our authors tell us that leaders/managers must align the organization’s culture, _____________________, and HR practices to focus employees on achieving its broad strategic goals.

As an operations manager for Walmart you are focused on the every day tasks that impact its efficiency and effectiveness. _______________ is a measure of how wisely the organization uses its resources (people, money, raw materials).