What improvement action can help achieve 95% process reliability?

A hospital improvement team is charged with reducing the time between when a patient discharge order is entered into the computer and when the patient room is vacated. The team develops a detailed map of the current process. What should the team do next?

What is the first question asked during a FOCUS-PDCA project?

What is the denominator for the performance measure, “percentage of home health patients admitted to the hospital”?

During the Act phase of a PDSA project, what is the next step if changes made to improve performance are found to be unsuccessful?

What is a component of an organization’s quality management infrastructure?

True or False: A performance measure is considered evidence-based if it is derived from nationally recognized practice guidelines.

The hospital has collected patient satisfaction data for more than one year. It is now time for strategic planning and you’ve been asked to summarize the satisfaction data so senior leaders can establish two or three strategic objectives related to improving patient satisfaction. They want to focus on the vital few issues that cause the most problems. What type of graph would you use to provide senior leaders with the information they need?

True or False: Accountable care is one of the healthcare quality characteristics identified as important by the Institute of Medicine in 2001.

What is a small group of employees organized to solve work-related problems?