As a new graduate in his first job, Joseph was very happy wh…
As a new graduate in his first job, Joseph was very happy when he achieved his RHIA credential. He prides himself on his abilities in dealing with budgets, statistical analysis for reports, and workflow evaluations. However, on several occasions, his director, Barbara, has talked with him about his inability to relate to his employees, understand their needs and emotions, and effectively talk with them to solve various issues. She’s stated that he needs to improve his _____________.
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