Nearly all text in Western cultures is aligned at the left and reads from left to right.

Blogs can be useful to a company for crisis communication.

Clichés such as think outside the box are effective to use with multicultural audiences because they have flexible meanings.  

I’m sorry for any inconvenience we may have caused is an effective apology statement to include in an adjustment message. 

Memos should be organized directly by conveying the main idea first.

A big benefit of podcasting  is _______.

Online harassment through the sharing of embarrassing information online is known as  _______.

Goodwill messages that follow the five Ss will be _______.

Deadlines and action information should be included in the body of an e-mail message or memo.

Avoid emphasizing negative words such as error, trouble, and inconvenience in the body of an adjustment message.