Oxycodone Scenario: Neville Pharmacy serves patients with ve…
Oxycodone Scenario: Neville Pharmacy serves patients with very diverse cultural and identity characteristics, including patients with limited English proficiency (LEP). Pharmacist Hermione Granger has only counseled patients who understand and speak English fluently. A patient, Meena Desai, is picking up a new prescription for Oxycodone Extended-Release (ER) 20 mg. She is not proficient in English and is more comfortable talking in Hindi. This will be Hermione’s first time using the service of an interpreter to facilitate her consultation with an LEP patient. Please read the transcript of Pharmacist Hermione Granger counseling Patient Meena Desai with the help of an interpreter on her new prescription for Oxycodone ER 20 mg. Lines of the transcript of their encounter are numbered for your review. As Neville Pharmacy manager you decide to give Hermione some more feedback about her skills in communicating with an LEP patient through an interpreter. Drawing on communication strategies for counseling an LEP patient and using interpreter services covered in 652 lectures, readings, and labs, identify SEVEN pointers to help Hermione communicate effectively with an LEP patient through an interpreter. For each pointer, (1) give the line number(s) that you would revise or add (insert) your words into the consultation; (2) explain why this should be improved when dealing with LEP patients and using interpreter services; and (3) write what you would say/do instead (Please write your actual words said). Only pointers corresponding to information after line 7 and before line 57 will be accepted and graded. All pointers must be different from each other. Also, each pointer must be related to a concept or process relevant to LEP patients and interpreter services as covered in 652. (3×7=21 points)
Read DetailsYour patient, Albus Dumbledore, comes into Neville Pharmacy…
Your patient, Albus Dumbledore, comes into Neville Pharmacy to talk to you about monitoring his blood pressure. He says, “I’d like to do it every day, but it’s hard to fit it in between getting my daughter to daycare, managing my school, and doing everything else during the day.” What is his barrier to monitoring his blood pressure?
Read DetailsA patient, Tom Riddle comes into Neville Pharmacy, very angr…
A patient, Tom Riddle comes into Neville Pharmacy, very angry about receiving the wrong dose of a medication. He is angry, throws his pills on the counter and yells, “You’ve really screwed up royally! I’ve been with you for years, but you don’t deserve my business. From now on, I’m going somewhere else.” Below are examples of what a pharmacist could say when responding to the patient’s outburst above. Match each pharmacist reply with a corresponding assertive communication strategy.
Read Details