An older, emaciated client is brought to an emergency department by the client’s caregiver. The client has bruises and abrasions on shoulders and back in multiple stages of healing. When directly asked about these symptoms, which type of client response should a nurse anticipate?

Best Practices for Linking Situation to Problem Questions You’ve asked a great Situation Question. What should happen next in a SPIN dialogue?

Using Emotional Intelligence During Need-Payoff Conversations You’re facilitating a strategy discussion. Which approaches reflect emotionally intelligent consulting during the Need-Payoff phase?

The nurse has received evening report. Prioritize which client the nurse needs to assess first? 

SPIN as a Strategic Objection Prevention Tool How can consultants use SPIN to reduce client objections later in the engagement?

You are the nurse preparing to teach an older adult about new medications. Which of the following actions should the you take?

A nurse is caring for a client who is experiencing a panic attack. Prioritize the most appropriate nursing intervention.

The nurse is educating a group on intimate partner violence and the cycle of abuse. The participants have a good understanding when they state that [power] and [control] are central to the dynamics.

Outcomes of Using SPIN Selling Effectively Consider what tends to happen when SPIN Selling is executed well. Identify the two realistic outcomes.

Framing Effective Problem Questions You’re working with a new client and want to uncover real challenges. Which two behaviors lead to more productive Problem Questions?