Which of the following is considered an external factor of stress? 

Which of the following is an ineffective practice with regard to building trust within your department?   A.  Limiting the employee’s access to information in the department   B.  Accepting disagreements and differences of opinion within the department   C.  Restricting the team leaders in the department from micromanaging their subordinates   D.  Communicating openly with the employees about the changes in the department

Which of the following is a barrier to effective nonverbal communication?  

Which of the following is NOT an effective practice when making decisions?   A.  Using a weighted average decision making technique to prioritize outcomes   B.  Being nonjudgmental in generating options   C.  Using scenario planning to evaluate available options   D.  Considering one single alternative or solution throughout the process

The feedback factor should be avoided when evaluating the richness of information in any media. 

A team has the option of choosing between two approaches. The facilitator suggests that the team can try both approaches and asks the team members to choose the one that they want to try first. This illustrates the facilitative intervention approach of:   A.  avoiding process battles.   B.  enforcing process agreements.   C.  playing dumb.   D.  checking for agreement.

Ron guesses that Joe is about to talk of his recent vacation, minutes before Joe begins to speak. As a result, Ron’s mind wanders off to consider other stuff and when his attention returns to what Joe is speaking, the latter seems to have gone on an unexpected track. In the given example, it is observed that Ron’s listening is hindered most by:   A.  emotional interference.   B.  selective perception.   C.  rehearsing tactics.   D.  boredom.

A boss who says he or she likes your ideas while rolling his or her eyes would lead you to believe that he or she: 

In the context of self-awareness among managers, which of the following statements is NOT true?   A.  Self-awareness leads to accurate judgments and enables managers to make good decisions.   B.  Self-aware managers do not need to make any modifications to their personal behavior.   C.  Self-awareness when low can lead to an unrealistic notion of one’s competencies.   D.  Self-aware managers are not only aware of their strengths but also their weaknesses.

Which of the following is a barrier to effective nonverbal communication?   A.  Layout of the space or room, lighting, color scheme, noise, and decorations where communication is taking place   B.  Awareness of cultural differences when analyzing how chronemics plays out in communication   C.  Use of space in communicating with others   D.  Reliance on constant use of mobile devices during a conversation