A ________ strategy entails an organization developing a product and/or service that offers unique attributes that are valued by customers and that the customer perceives to be distinct from competitor offerings.

Return on assets (ROA) equals ________.

The current ratio is calculated by dividing ________ by ________.

________ looks at how long an organization’s cash is tied up in receivables, payables, and inventory.

Objectives should be SMART—that is, ________, measurable, achievable, realistic, and timely.

________ is the process of taking corrective action when measurements indicate that the goals and objectives of customer service are not being achieved.

________ and electronic ordering are order transmittal techniques that have emerged over the last 30 years.

________ refers to a process that continuously identifies, understands, and adapts outstanding processes inside and outside an organization.

The time span within which an order must arrive refers to ________.

________ refers to the allocation of revenues and costs to customer segments or individual customers to calculate the profitability of the segments or customers.