In this module on Canvas, you watched a short video on listening with empathy. Empathetic listening involves the following, EXCEPT:

The president of the student organization sends an e-mail to the general membership, outlining the plans for an upcoming community service project. What form of communication flow does this scenario illustrate?

For the past five years, Samuel has served as a senior consultant at the firm. As his line of business has grown, Samuel has taken on increased responsibilities and is now at the point where he is working on more than seven projects every quarter. Samuel asks Hali (his manager) if they can hire two associates to help them in completing the projects, and Hali agrees that extra help is necessary. Samuel hires two new associates; what is this step in the motivational process?

If someone’s behavior upsets you, it is best to just let it go. You should never confront someone if you want to keep that relationship intact.

A sign on the door of the medical services building reads: “Attention: No Smoking. This is a smoke-free community.” This is a simple message and therefore:

On Tuesday, Mike says to his manager, “I am worried I may not meet my weekly sales quota by Friday.” The manager responds, “Do not worry, Mike. Everything will be OK. You can do it.” This is an example of an advising response.

If a manager says something like, “This reminds me of when I was first starting out in the workplace…,” the manager is using a reassuring response.

Vandan works in ticket sales for the Philadelphia 76ers basketball team. He has missed his sales goal for the third season in a row and will now be demoted from premium sales manager to sales representative. Considering this scenario, what type of reinforcement is in use with Vandan?

If a manager uses a diverting response, shortly after receiving a message from an employee, that employee may then feel like their message is not worth discussing.

Derek, the marketing manager, sends a text message to Brooke, the facilities manager, that they overheard the vice president of human resources (whose office is next to Derek’s office) discussing possible layoffs before the end of the year. What form of communication flow is taking place in this situation?