Write a “bad news” memo according to the following scenario….
Write a “bad news” memo according to the following scenario. Follow the guidelines covered in class for delivering bad news. Because this is a hypothetical scenario, you make make up any details necessary to achieve your purpose. Proofread carefully before submitting; the final draft should be error-free. Read all of the following before writing your memo: The Situation: As the manager of your Onward & Upward store (a sporting goods store), you are responsible for ensuring that all your employees provide excellent customer service. It has come to your attention that Allen Brown and Julie Jones, two long-time employees, have consistently under-performed in comparison with the other 15 employees in your store. Allen Brown has been with Onward & Upward for seven years. You know that he is currently going through a difficult divorce and is filing for custody of his two young children. He is often tardy, rude to customers, and leaves the hiking shoe section (his major area) in a disorganized state. Julie Jones has been with Onward & Upward for five years. She has excellent product knowledge and customer service skills. However, she likes to wear excessively revealing skirts and tops, and her “loud” make-up makes her quite a sight. Writing the Memo: Instead of singling out these two employees, whom you would have to terminate if nothing changes, you decide to write a memo addressed to all the employees of your store. Use correct heading and formatting for a memo.
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