For the purposes of estimating the effective borrowing cost (EBC), only those up-front expenses associated with obtaining the mortgage should be included. Which of the following costs should not be included in one’s calculation of EBC?

To which system inhibitor does the following customer complaint relate: “I wish they could add more cashiers in the busy hours”?

Flow rate tells us __________.

C&A Museum has three million visitors per year. Each visitor spends an average of 1 hour in the museum. What is the average number of visitors in the museum on a given day if the museum is open 300 days a year from 9 a.m. to 5 p.m.?

A flow unit is generally associated with the __________ of a process.

C&A uses 1200 pounds of milk per day to make ice cream. On average, C&A uses 12 pounds of milk to make one gallon of ice cream in 4 hours. How many gallons of ice cream are being made on average at any one time if C&A operates for 8 hours a day?

Which of the following statements about operations management is TRUE?

A drive-through at C&A Fast Food serves 300 customers over a 10-hour day. On average, a customer spends 2 minutes waiting in line, 3 minutes placing the order, and 5 minutes completing the order before leaving the drive-through. How many customers on average are “in” the drive-through (i.e., from the time they enter to the time they exit the drive-through) on a typical day?

Utility is composed of the following components EXCEPT __________.

C&A Bakery serves 100 customers over the course of an 8-hour day. What is the flow rate of customers in this bakery per hour?