Chapter 10 Scenario: Albert is writing the instructions for…
Chapter 10 Scenario: Albert is writing the instructions for a new line of espresso machines his company is manufacturing. These machines range from an apartment model that makes one cup of espresso at a time to a free-standing commercial model intended for independent coffee shops and cafes. The company is marketing a single-person apartment model, an in-home model, a small shop model, and a large-shop model that can make multiple cups of espresso quickly. Albert looks over the various models and wonders who will be using which espresso machine and where. He decides to jot down a set of questions to help him think about his audience fo reach machine. Even though Albert thinks he’s asked himself all the questions he needs to, his supervisor stops by and asks him
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Chapter 10 Scenario: Albert is writing the instructions for a new line of espresso machines his company is manufacturing. These machines range from an apartment model that makes one cup of espresso at a time to a free-standing commercial model intended for independent coffee shops and cafes. The company is marketing a single-person apartment model, an in-home model, a small shop model, and a large-shop model that can make multiple cups of espresso quickly. Albert looks over the various models and wonders who will be using which espresso machine and where. He decides to jot down a set of questions to help him think about his audience fo reach machine. After thinking about who will use the different models and questions he has asked about his readers (Who are the readers for each type of machine? What do those readers know about the espresso machines?), he decides he should specify for each machine
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