The phrase “Unused service capacity is lost forever” refers to which major challenge associated with the marketing of services?

Which of the following IS NOT a situation that can cause customers to be less sensitive to price increases?

What is an advantage of assigning responsibility for achieving marketing objectives? ​

Despite conventional thinking, __________ accounts for the bulk of promotional spending in many firms. This is especially true for firms selling consumer products in grocery stores and mass-merchandise retailers.

In most marketing channels for consumer products, the balance of power has shifted to __________ due to their size and buying power.

Each of the following statements describes a unique characteristic of the business buying process EXCEPT:

To be successful, firms must move potential customers beyond mere interest in the product. Good promotion will stimulate __________ by convincing potential customers of the product’s superiority and its ability to satisfy specific needs.

Firestone carefully watches the automotive market to ascertain the demand for cars, SUVs, and trucks. Firestone does this because the demand for its products is dependent on the demand for automobiles. This situation describes __________.

In terms of SWOT analysis, when does a strength become a capability of the firm?

The most basic benefit of marketing channels is __________ where channels reduce the number of contacts necessary to exchange products.